Terms of Service

1. Dual Business Framework

InitioStudio operates across two distinct operational verticals with differentiated rights, licenses, and commercial frameworks:

2. Custom Software Engineering & Intellectual Property

• Client Deliverables Ownership: Upon full and final payment of all fees due under the applicable SOW, InitioStudio assigns to Client all right, title, and interest in and to the custom software code, UI assets, and database schemas developed exclusively for Client.
• InitioStudio Background IP: Notwithstanding the foregoing, InitioStudio retains exclusive ownership of all pre-existing software, architectural libraries, utility CLI tools, database abstractions, algorithmic solvers, and SDK connectors developed prior to or independently of the SOW. InitioStudio grants Client a perpetual, worldwide, royalty-free license to use Background IP solely as integrated within the Deliverables.
• Milestone Acceptance: Client has ten (10) business days following milestone delivery to review and test deliverables. Deploying the build to production or failure to submit written objection within this period constitutes irrevocable acceptance.

3. Multi-Tenant SaaS Subscriptions & Data Isolation

For organizations utilizing our multi-tenant platforms (including SAISYNC and educational portals):

• Limited Subscription License: Subject to timely payment, InitioStudio grants Client a non-exclusive, non-transferable, revocable license to access the platform during the subscription term for internal business operations.
• Tenant Isolation: Our systems employ logical tenant isolation (unique tenant IDs, token segregation, and schema partitioning) across shared physical hardware. Client is solely responsible for safeguarding master administrative credentials, Firebase JSON credentials, and JWT secrets.

4. Multi-Tenant Content, Educational Data & Indemnity

Client agrees to defend, indemnify, and hold harmless InitioStudio, its founders, and employees from and against any claims, losses, statutory penalties, and legal expenses arising from:

1. Any copyright infringement, pirated textbooks, unapproved academic notes, or proprietary syllabi distributed via Client portals.
2. Any violation of student privacy laws, the India Digital Personal Data Protection Act 2023 (DPDP Act), FERPA, or GDPR caused by Client data collection.
3. Data exposure resulting from Client credential mishandling or unmanaged administrative access.

5. Service Availability & Infrastructure Limitations

All SaaS services, URL shortening routes (/tbi/shorten, /{short_code}), and proxy services are provided on an "AS-IS" and "AS-AVAILABLE" basis.

• Maintenance Windows: InitioStudio reserves the right to conduct scheduled database maintenance, WAL checkpointing, and infrastructure upgrades with reasonable advance notice.
• Self-Hosted Deployments: Where Client operates InitioStudio microservices on custom VPS, bare-metal servers, or LiteSpeed environments, Client is solely responsible for server hardware health, offsite backups, firewall rules, and operating system patches.

6. Limitation of Liability

7. Governing Law & Arbitration

These Terms are governed exclusively by the laws of India. Any controversy, dispute, or claim arising out of this Agreement shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator. The seat and venue of arbitration shall be Hyderabad, Telangana, India, and the language shall be English.